Question 1

Can I cancel a booking?

Accepted Answer

You can cancel your booking, but your refund depends on when you cancel and whether the landlord has approved your request.

✔️ Before the landlord approves your booking

You can cancel at any time and no charges will be incurred.

✔️ After the landlord has approved your booking
Your refund is based on how early you cancel:

Full refund of the initial payment if you cancel 60 days or more before check-in.

50% refund of the initial payment if you cancel 30–59 days before check-in.

No refund if you cancel 29 days or less before check-in.

⚠️ Important
The Spotahome fee is non-refundable once the booking is confirmed.

Question 2

Can I visit a property before I book?

Accepted Answer

No, but the beauty of booking with us is that you don’t have to. Our team verify the properties for you, leaving you more time to plan, pack, or just relax.

Question 3

Who will I be living with?

Accepted Answer

We have tenants of all ages and nationalities in our properties, but we cannot share their details with you for privacy reasons.

Question 4

What is a Homechecker?

Accepted Answer

Homecheckers are people that verify properties for you. They create the digital floor plans, video tours, and photos you see on our listings.

You can trust a Homechecker. They’re your eyes and ears in each of our cities as they live there. And we give them weekly feedback to help them, help you.

In Belgium, our Homecheckers only operate online.

Question 5

My booking has been accepted, now what?

Accepted Answer

You’ll pay your Spotahome fee and first rental payment. This money will stay safe until after you move in.

We’ll also put you in contact with your landlord so you can organise a check in time.

The only other thing for you to do is relax – you’re on the move!

Question 6

What happens if I don’t like the property I’ve moved into?

Accepted Answer

You have 24hrs to let us know if everything is okay. If you think you’ve been missold to, or our listing was significantly different to what you got, we’ll help you find somewhere else to live.

If there are more serious issues, we can help cover the cost of a hotel, or refund your money if necessary.

Question 7

Is Spotahome safe?

Accepted Answer

Spotahome is a safe platform where more than 120K people have found their new home completely online, sustaining always more than 4 out of 5 stars rating on trustpilot. At Spotahome, we put our heart into making your life easier to take away your worry:

We verify the properties for you and take honest photos and videos accompanied by an accurate description, for you to make the best and safe decision.
Our system guarantees you a great experience with secure payments 24hr after arrival protection. We’ll only transfer your rent to the landlord after you give us the go-ahead, and a cancellation policy comes as standard, among other guarantees.
Innovation is another hallmark for us, being the first to launch a no deposit service that facilitates your entry to the house of your dreams and protects the landlord in case of non-payments or damages.

Question 8

How can I get my deposit refunded by Spotahome in “deposit-protected” properties?

Accepted Answer

To receive your rental deposit refund from Spotahome, follow these steps:

Document the property: Take clear photos or videos when you move in and again before you move out.
Maintain the property: Keep everything clean and in the condition you found it.
Respect your rental contract: Follow all terms, including move-in and move-out dates.
Pay all bills: Ensure there are no outstanding payments to your landlord.

If you complete these steps, Spotahome guarantees to refund your deposit within 3 months.

Question 9

What should I do if there is a dispute about my deposit in “deposit-protected” properties?

Accepted Answer

If there’s a dispute over your rental deposit, here’s what to do:

Document the property's condition: Take photos or videos when you move out and upload them through your account.
Fulfill the contract terms: Make sure you’ve met all requirements, including the correct move-in and move-out dates.
Confirm all bills are paid: Unpaid bills can delay your deposit refund.

If your deposit is withheld despite meeting these conditions, contact Spotahome support immediately. Note: Deposit refund timelines may vary by country. If all steps are completed, Spotahome will return your deposit within 3 months.

Question 10

Is my rental deposit safe with Spotahome?

Accepted Answer

Yes, your rental deposit is safe with Spotahome if:

The property is labelled as "deposit protected". These are the properties where Spotahome covers the deposit
Comply with your rental agreement, including check-in and check-out dates
Maintain the property's original condition
Pay all required bills

Question 11

Why should I choose Spotahome for short- to mid-term rentals?

Accepted Answer

Spotahome offers a safe and transparent way to rent short- and mid-term housing. Here’s why:

Deposit protection with clear refund policies
Dedicated support if issues arise with your property or landlord
A trusted process used by thousands of international tenants
24 hours to check your new home upon arrival

With Spotahome, you can rent with confidence and avoid hidden surprises.

Question 12

Which site is best for renting property?

Accepted Answer

Spotahome is one of the best platforms for renting monthly accommodation, especially for international renters, students, and people relocating, because it combines verified listings, secure processes, and strong tenant protection. Spotahome also offers:

Secure online booking in major European cities like Berlin, Madrid, Barcelona, and Milan.
Deposit protection: we'll return your security deposit if the landlord doesn't.
Payment security with PCI DSS compliance, SSL encryption, and certified payment gateways.
Support and mediation if any issue arises with the property, the deposit, or the booking.
A proven track record: thousands of tenants have booked safely since 2014 with consistently high satisfaction.

For renters looking for a trustworthy, hassle-free way to secure housing from abroad, Spotahome removes the stress and uncertainty of the traditional rental process while offering protections that most platforms don't provide.

Question 13

How to find a place to live for 3 months?

Accepted Answer

Finding a place to live for just three months can be tricky, since most traditional rental sites focus on either long-term leases or short vacation stays. Your best bet is to use platforms that specialize in mid-term housing, like Spotahome, because we offer flexible monthly rental contracts. Here's how to find a solid three-month rental:

Start with mid-term rental platforms: Spotahome focuses specifically on furnished apartments available for one to eleven months or more, which makes us perfect for students, remote workers, or anyone in the middle of relocating.
Go for verified properties: Look for listings that include professional photos, video walkthroughs, and some kind of verification process. That way, you know the place is legit before you commit.
Book through a secure system: Stick with platforms that have safe payment options, deposit protection, and clear rental agreements you can actually understand.
Double-check the lease terms (especially minimum stay requirements): Make sure the property actually allows three-month rentals and doesn't ask for longer minimum stays.
Get support if you need it: Especially if you're booking from another country, choose a service that offers help and can step in if something goes wrong with the landlord or the apartment itself.

Spotahome takes a lot of the stress out of this by offering verified mid-term rentals, secure online booking, deposit protection, and ongoing support while you're there. We can help you lock down a three-month place without ever having to visit in person.

Rent monthly — simple, secure, stress-free

Wherever you are, trusted owners and peace of mind.